Hasanaa
Shipping & Exchanges

Delivery & Return Policy

Transparent shipping logistics and customer-first return commitments

01

Shipping Rates & Delivery Timeframes

Inside Dhaka City

24–48 Hours
৳80 BDT

Fast doorstep delivery across all Dhaka metropolitan zones within 24 to 48 hours of order confirmation.

Outside Dhaka (All BD)

2–4 Working Days
৳150 BDT

Nationwide coverage delivering directly to your address in any district within 2 to 4 working days.

Verified Courier Logistics & SMS Tracking

Shipments are managed and dispatched through premier logistics partners including Pathao Courier and Steadfast Courier. Upon parcel dispatch, you will receive an automated SMS containing your consignment tracking number to monitor your parcel in real-time.

02

7-Day Exchange Window

We offer a dedicated 7-day exchange window beginning from the date your parcel is delivered to your designated address.

Size exchanges are accommodated seamlessly, subject to available stock at the time of your request. If your requested size is unavailable, our concierge will assist you in selecting an alternative design of equivalent value or arrange a store voucher.

03

Condition for Returns & Exchanges

To maintain our uncompromising standard of hygiene and luxury presentation, all returned garments must fulfill the following criteria:

  • Unworn and unwashed
  • Undamaged and odor-free
  • Original brand tags attached
  • Original poly-packaging intact
04

Defective or Mismatched Products

In the rare instance that you receive an item with a manufacturing defect or an incorrect size/design mismatch, HASANAA will replace the product immediately.

Zero Additional Shipping Cost: All reverse pickup and replacement delivery shipping fees for defective or mismatched items are 100% covered by HASANAA.
05

Exchange Initiation Process

To initiate a size exchange or report an issue, follow these straightforward steps:

  1. Contact Our Concierge: Reach out within 7 days of receiving your order via WhatsApp/phone or email.
  2. Provide Order Details: Share your Order ID, contact phone number, and preferred replacement size (along with photos if reporting a defect).
  3. Courier Exchange: Our team will coordinate the exchange pickup and delivery with our courier service.
Our concierge phone and email are managed through Store Settings. Please refer to our footer for current contact information.
06

Non-Returnable Items

In compliance with strict sanitary protocols and commercial inventory guidelines, the following categories are strictly non-returnable and non-exchangeable:

  • Innerwear & Undergarments (due to direct-contact personal hygiene standards).
  • Fragrance Items & Attars (scents, oils, or opened bottles).
  • Clearance & Final-Sale Items (promotional archive items marked final sale).

*Exception applies solely in the case of proven manufacturing defects verified upon arrival.